FREQUENTLY ASKED QUESTION

WHAT SERVICES DO EMYGOLD.COM PROVIDES FOR US?

We are a world offering various services for massively multiplayer online games (MMOPG), such as WOW Gold, Aion Kina, 12Sky Gold, LOTRO Gold, Silkroad online, Atlantica online gold, Knight online Noah, Cabal Online Alz, Hero online Gold, Maplestory Mesos and so on. Look the top site navigation, you will find all of our service: game gold, power leveling, Items and so on. We try our best to make the player have a good experience in game. Thanks for support to our website.

IS IT SAFE TO PLACE ORDERS ON EMYGOLD.COM?

Shopping online at EMYGOLD.COM is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer. EMYGOLD.COM servers use Secure Sockets Layer (SSL), an encryption technology that works with the popular Netscape Navigator, FireFox, Microsoft Internet Explorer and AOL Web browsers. This means your credit card number is scrambled during the transaction process and, unlike in a traditional store, no human ever comes into contact with your credit card number during the approval process.

DO I NEED TO REGISTER FOR A MEMBERSHIP ACCOUNT ON YOUR WEBSITE TO PLACE MY ORDER?

No, anyone who wants to place an order from us dont have to register a membership account by our website. But we strongly recommend you to do registration first, and after you register. our site will record your information and add up your member points. Then you can enjoy discount. It only takes a few moments to register.

WILL MY ACCOUNT GET BANNED IF I BUY FROM EMYGOLD.COM?

no. We have never been informed of any account bans of EMYGOLD.COM customers due to their dealings with EMYGOLD.COM. We are a reputable company that does not engage in cheating, exploiting or phishing. Dealing with other companies who obtain currencies and virtual commodities through these illegitimate means may result in your account being banned, but we can assure you we are not one of those. We are proud of our company’s reputation and we will continue offering a safe, quality service to our customers, whilst combatting scammers and fraudsters in MMORPGs.

WHAT SHOULD I DO AFTER I PLACE AN ORDER ON THE WEBSITE?

After you place an order on our website. Then click the “live chat” icon on the top left corner to contact our customer service. And they will check and confirm your payment with you first. If everything gose well. Then your order will be arranged by our customer support representatives.

WHAT HAPPENS IF I ENTERED A WRONG CHARACTER NAME OR SELECTED THE WRONG SERVER?

Under such instances, there is no call for Panic. Simply log on to our website and contact any of our customer representatives In order to expedite the process, please furnish us with your actual desired Character name, Server name and followed by your Paypal address. We will then rectify the error and will execute delivery according to the new information provided by you.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept these payments methods: Paypal, Western Union, moneybookers as well as E-check. Paypal is our preferred method of payment though ,if you do not have one, you can also pay by credit cart, such as Visa MasterCard, Discover and American Express is also acceptable.

HOW LONG DOES IT TAKE FOR MY PAYMENT MADE VIA PAYPAL TO BE PROCESSED?

If you are using E-Check, the process will take up to 3-5 business days due to clearance process. If you are using Credit Card/ Paypal account balance, the process is almost immediate and delivery will be done as soon as Paypal alerts us with regards to your payment. We will then do the delivery soon as we have verified all your details.

HOW LONG DO I HAVE TO WAIT FOR YOUR DELIVERY

Delivery usually occurs within the first hour after payment has been received. We are trying our best to send the gold to you ASAP. However for some of the newer or more popular servers, It may take from 1-48 hours.

I AM STILL WAITING FOR MY INGAME CURRENCY, WHY ARE YOU TAKING SO LONG?

Delivery will be made within the eta stated on each product, in the event that we exceed the delivery period: it is most likely that : i) We were unable to contact you for delivery. ii) Our delivery man had experience a disruption in their supply and inadvertently had to delay the delivery. Please contact our Live Chat when you will open the server to receive currency from our delivery man, for the duration that you will be ingame. If you are not able to obtain the currency at the time of your first contact. Please contact our Live chat to arrange another meeting.

HOW CAN I COMMUNICATE WITH EMYGOLD AFTER MY PAYMENT HAS BEEN MADE?

You can opt to contact us via Live Chat, e-mail, ,MSN or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure your enqu`iry is dealt with swiftly.

LIVE CHAT IS ON, BUT NO ONE SEEMS TO BE ANSWERING.

Under such situation, we urge you to hold your cool and be a little more patient with us. Our customer service representative may be temporally away from their work station or either that, we may be experiencing high traffic volume on our live Chat system. After all, you are served by a human being behind a computer. However, you can contact us via email or MSN, and we will revert back to you shortly.